This Privacy Policy is with respect to samarkand.global and Samarkand Global-related software, tools, and services.

Introduction

Samarkand Global (“us”, “we”, or “our”) respects your privacy. Whether you are a visitor to samarkand.global, other websites under the samarkand.global domain (“Site”), and or a user who uses our software, tools and related services (collectively, our “Services”), this Privacy Policy is intended to demonstrate our commitment to transparency when it comes to your personal information.

By using any of Samarkand Global’s Services, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy.

Defining key terms

In our Privacy Policy, we define “Users” as visitors to our Site as well as customers who use our Services. Visitors, users, and customers of our User’s sites are “End Users”. Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

How does this Privacy Policy apply?

This Privacy Policy describes what we do with personal information that we collect and use for our own purposes (i.e., where we are a controller), such as your account information and information about how you use and interact with our Services, including information that you submit to our customer support channels and certain information relating to your End Users.

When you use our Services, we store, process, and transmit your User Content. User Content includes content that you post or upload to our Services, such as your images (“User Content”). We store and process such files and information to provide the Services. This Privacy Policy does not describe what we do with User Content on our Users’ instructions as a processor. If you are an End User of one of our User’s sites, please check its privacy policy to learn more about how a User handles your information.

What information do we collect?

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Personal information we collect regarding you or your device includes:

• Information you provide to create an Account. This personally identifiable information may include, but is not limited to, your email address, name, and address
• Emails and other communications that you send or otherwise contribute, such as customer support inquiries. Please note that our Service offers publicly accessible blogs and community forums. If you elect to post something in a public area of our Service, you should be aware that any content – including comments, contributions or personal information you voluntarily disclose, is available to others. If you remove information that you posted to the Service, copies may remain viewable in archived pages or cached pages of the Service, or if other users have copied or saved that information.
• To send marketing materials, subject to your opt-out option.
• Information you share with us in connection with promotions, quizzes, surveys, or contests.
• Information from your use of our Services or Users’ sites. This includes IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, searches, clicks, browsing times, scrolling, transactions, referral pages, load times, and problems you may encounter, such as page loading errors).
  Information we get from our partners to improve our Services, support our marketing initiatives, and better manage and measure our ad campaigns. This may include but is not limited to when our partners show you one of our ads on or through its advertising platform.
• Information like your social media websites, your personal website name, and a description of you that you may provide at your own discretion.

How we collect personal information

We obtain personal information from various sources:

• You provide some of it directly (such as by registering for an “Account”)
• We record some of it automatically when you use our Services or Users’ sites (including and not limited to technologies like cookies, the Samarkand Global speed test, Samarkand Global code test and Site Audit)
• We receive some of it from third parties (like when you make payments to us using our Payment Processor.

I. Personal information you provide
In order to provide or improve our Service, we collect information from you in a number of ways. For example, we ask you to provide your name and email address to register, confirm your identity, and manage your Account. We also collect information in order to contact you about the Service, your use of the Service, and provide marketing materials (subject to your marketing preferences). We additionally maintain emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our forums or customer support boards. You might also provide us information in other ways, including by responding to surveys or submitting a form.

Sometimes for contractual or legal reasons we require you to provide us with information. If you do not provide personal information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.

II. Personal information obtained from your use of our Services
When you use our Services, we collect information about your interaction with and activity on the Services, such as your IP address(es), pages that you visit on our Site, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device.

If you are an End User of our Users’ sites, we may also collect information about your interaction with and activity on our User’s sites. Your information however, is used in an anonymous, aggregated, or pseudonymized form which does not focus on you individually. We use this data to provide, protect, access, or improve our Services.

When you use our Services and our Users’ sites we also automatically collect some information using cookies and similar technologies.

Cookies are files with small amount of data, which may include an anonymous unique identifier. We use cookies to provide the Service, for example, to personalize your experience of the Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

III. Personal information obtained from other sources
If you use a Third Party Service – such as Google – to register for an Account, the Third Party Service may provide us with your Third Party Service account information on your behalf. This information includes your name and email address. Your privacy settings on Third Party Services generally control what they share with us.

When you provide or update your Payment Information for our Services, we transmit it via an encrypted connection to our Payment Processor, Stripe. Stripe processes your payment information in accordance with Stripe’s Privacy Policy. Payment Information may include, but is not limited to, your shipping and billing address, name and email (“Payment Information”).

Why do we collect such information?

We use the personal information we obtain from you to:

• Provide and operate our Services.
• To communicate with you, such as by sending emails about Service-related announcements or transactions.
• To improve, customize, and further develop our Services, based on your activity on or interaction with our Services.
• To provide you support regarding our Services, such as ongoing customer assistance and technical support.
• To contact you with general or personalized service-related notices or marketing material (subject to your marketing preferences).
• To facilitate, manage, and administer certain contests, surveys, quizzes or promotions related to our Services.
• To provide you with customized services. For example, we use your location information to determine your language preferences. We also use cookies and similar technologies as described above for this purpose, such as remembering which of your Sites you most recently amended.
• To ensure the security and integrity of our Services.
• To improve and further develop our Services.
• To enforce our Terms of Service and other legal terms and policies.
• To manage our vendor and partner relationships.
• To protect our and others’ interest, rights, and property.
• To tailor our advertising to what we think will interest you. For example, we may decide to serve you a particular advertisement based on your subscription plan or what we think may interest you based on other information that we have obtained from you.
• To send you tailored marketing communications and other materials about products, offers, promotions of Samarkand Global and our partners and measure the success of those campaigns.

We will only use your personal information for the purposes set out in this Privacy Policy when;

• Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you. For example, we need your email address so that you can sign into your Samarkand Global account.
• When we have a legal obligation to use your personal information, such as to comply with applicable tax and other government regulations or to comply with a binding law enforcement request.
• When we have a legitimate interest in using your personal information. In particular, we have a legitimate interest as a business in the following cases:
  – To provide, maintain, and improve our Services.
  – To anonymise and subsequently use anonymised information.
  – To monitor, analyse, and improve the security of our Services.
  – To share your personal information with other Samarkand Global group companies that help us provide and improve our Services.
  – To administer and operate the Samarkand Global Services and provide you with tailored communications, promotions, and advertising to develop our business.
• To protect your vital interests, or those or others.
• When necessary for the purposes of a Third Party’s legitimate interests, such as our partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness or our Users who have a legitimate interest in having their sites function properly and securely and analysing the usage of their sites so they improve their services.

How we share your personal information

Service Providers. The Services are integrated with various Third Party services and applications (collectively, “Third Party Services”) that may make available to you their content and products. We employ these Third Party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. We may also include links to applications and websites other than the Services, including those operated by third parties and affiliates. For example, we may use Third Party services such as Google Analytics that collect, monitor and analyse this information in order to increase our Service’s functionality. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purposes. Please be aware that we are not responsible for the privacy practices or content of applications and websites operated by third parties and that your interactions on any Third-Party Service or website are subject to that Third Party’s rules and policies.

Third Party Account Information. If you use Third Party Services, such as social media, you may provide us with your Third Party Services account information. We may store and transmit such account information as to provide the Service and in accordance with the terms and policies of the Third Party Services.

Compliance With Laws. We may disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service, with or without notice to you.

Advertising and Promotions. We share personal information with third parties so they and we can provide you with tailored advertising and analyse its effectiveness. For example, we may share your pseudonymized email address with a Third Party social media platform on which we advertise to avoid serving Samarkand Global ads to people who already use Samarkand Global.
Business Transaction.

Your rights and choices

Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.

You can update, modify, or delete personal information or that of your End Users directly in your Account. If you are unable to change your personal information within your account settings, please contact us to make the required changes. You may also request removal of your personal information from our blog or community forum or delete your account by contacting us at the same email address. It’s important to remember that if you delete or limit the use of your personal information, the Service may not function properly.

You can also elect not to receive marketing-related communications from us by following the unsubscribe link (or of similar phrasing) or instructions included in any communications we send.

Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you request for us to delete it. We also will retain personal information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.

If you are an End User of one of our User’s sites, you should contact them to exercise your rights with respect to any information they hold about you.

You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law.

How we protect your information

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
How we retain your personal information
We will retain personal information regarding you, your use of the Services, that we process on behalf of our Users or collect directly from our users for as long as needed to provide you with the Services. You can ask for your personal information to be deleted at any time by deleting your Account or contacting us. Please note that there may be a delay in deleting your personal information from our servers and backup storage.

We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations and to protect us in the event of disputes.

Please note that the precise periods for which we keep your personal information will vary depending on the nature of the information and why we need it. Please also note that in the course of providing the Services, we collect and maintain aggregated, anonymized or de-personalized information which we may retain indefinitely.

Data Transfers

Your information, including personal information, may be transferred to (and maintained on) countries other than where you live. These countries may not have the same data protection laws as the country in which you initially provided the information. We may also store information locally on the devices you use to access the Service.

We may, in accordance with Article 46 of the GDPR, transfer personal information to recipients that have entered into the European Commission approved contract for the transfer of personal data outside the European Economic Area.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
End Users’ personal information
Our customers, or Users, who have created a site using Samarkand Global are responsible for what they do with the personal information they collect, directly or through Samarkand Global, about their End Users. This section is directed to such customers.

If you’re one of our Users, you may collect personal information about your End Users. You may also use cookies and similar technologies to analyse usage and activity on your site.

You are solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using Samarkand Global functionality or cookies or similar technologies.

You must publish your own privacy and cookie policy and comply with them.
We are not liable for your relationship with your End Users, how you collect and or use personal information about them (even if you collect it from us or using Samarkand Global functionality) and we won’t provide you with any legal advice regarding such matters.

Your End Users’ payment information may be processed via Third Party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.

Access to your personal information

You retain all rights to your personal information and can access it anytime. We will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. You can update many types of personal information, such as contact or payment information, directly within your account settings. If you are unable to change your personal information within your account settings, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your personal information, the Service may not function properly.

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how our Service processes your personal data, please contact Samarkand Global.

Updates to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes.

Changes and updates to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about your personal information or this policy, or if you would like to make a complaint about how our Service processes your personal data, please contact Samarkand Global.

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What are cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.